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    September 21, 2022
TO : President, Provost, Vice Presidents, Deans, Directors, Heads of Academic and Administrative Departments
FROM : Human Resources Department

The Office of Innovation and Transformation- AUB Online has an opening for the position of Online Program Recruiter , above grade 12.  Since this provides an opportunity for promotion from within, please circulate this information and/or post it in your area of jurisdiction so that those interested and having the minimum qualifications may apply not later than January 20, 2023.

I. Basic Functions:
Through rapport building and a customer focused approach, the Online Program Recruiter will be responsible for following up on individual prospects to ensure they are fully informed of online non-degree and online graduate degree programs, and guiding prospective online students in a consultative fashion, throughout the application and enrolment process. Develops relationships with individual prospects that maximize the likelihood of their enrolling in online programs at the university.
II. Minimum Requirements:
  1. Bachelor’s degree in business administration, management, or related subjects (specific to faculty).
  2. 5 years of relevant work experience, preferably proven experience in dealing with matters related to customer service in higher education, and online education.
  3. Strong interpersonal and communication skills.
  4. Ability to deliver quality customer service to a diverse student population.
  5. Target-driven with strong organizational time management skills and the ability to prioritize work and multi-task while maintaining a high level of attention to detail.
  6. Excellent command of English.
  7. Excellent knowledge of Windows, Word, Excel, PPT, Moodle (or other Learning Management System).
  8. Knowledge of CRM systems ( preferred).
  9. Ability to handle sensitive information with discretion and confidentiality.
Within the framework of Lebanese Law, the American University of Beirut is an equal opportunity employer.
  Samar Diab Rouhana
  Director of Human Resources
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